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Computer randomly crashes with no warning

Anonymous
2020-11-29T10:57:02+00:00

Hi all,

i have an issue with my computer where it randomly crashes (while gaming or while doing nothing at all) it doesnt give me any warning or error code, simply black screen like what the reset button would do. I dont know were to look apart from the reliability history which says windows was not shutdown properly, no other info. 

Any ideas on what the issue could be or where i can look to find out?

Thank you

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-11-29T15:23:47+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Version and Build of Windows 10 installed on the PC? (Type winver in Windows search/Run command)
    • What is the make and model of the PC?
    • What work were you doing, while PC crashed?
    • Are you aware of any changes on the PC prior to this issue?

    Let us try a few steps and check.

    Step 1: Run Memory Diagnostic Tool.

    1.     Press Windows key or click on Start Menu and type Memory Diagnostic.

    2.     Select Windows Memory Diagnostics and click on Restart now and check for problems.

    3.     Follow the on-screen instructions.

    Step 2:  Clean boot

    Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

    **Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot. 

    If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

    Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.

    Meanwhile, we would recommend you to follow the suggestion from this article: Troubleshoot black screen or blank screen errors

    Let us know the results. If the issue persists, we will certainly assist you further.

    Aditya Roy

    Microsoft Community – Moderator

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