Windows 10 freeze problem

Question

Hello when i was downloading a game or something or just being afk on pc my pc nearly freezes i can move my mouse i can open task manager(but i cannot do anything on it).I can't restart pc or close the pc.I can open the search part but there is nothing to see on there.Please help me.

Answer 1

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Can you check if your machine is up-to-date with the latest security patches. Kindly go to Start > Settings > Update & Security > Windows Update > Check for Updates.

Once done, kindly run the SFC and DISM command as well to repair system files

1. On the search bar, type "command prompt" and select Run as administrator
2. Type the following commands in order

sfc /scannow then press Enter

Dism.exe /online /cleanup-image /CheckHealth then press Enter

Dism.exe /online /cleanup-image /ScanHealth then press Enter

Dism.exe /online /cleanup-image /RestoreHealth then press Enter

3. Reboot your machine and check again.

If that didn't work, can you try to use your "built-in" administrator account instead to troubleshoot the issue:

1. On the search bar, type "command prompt" and select Run as administrator
2. On the command prompt window, type net user administrator /active:yes and press Enter

Note: If it says access is denied, kindly perform the other options on this article: https://www.tenforums.com/tutorials/2969-enable...

3. Perform a reboot, login to the "built-in" admin account. Kindly check if you'll encounter the same issue with windows
4. If you don't encounter the issue on the built-in administrator account, I suggest that you create a new user account. Please refer to this article as a guide: https://support.microsoft.com/en-us/help/14039/...

I hope this helps.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.