create new folder does not work in windows 10

Question

I'm using windows 10 Pro, with all latest update installed properly. All of a sudden, I found my right click, under "New" doesn't have "folder" option, and I searched a lot, got lots of solutions, but none is working

1. I tried to edit registry to add "NEW" to directory HKCR\Directory\Background\shellex\ContextMenuHandlers\New with value 

{D969A300-E7FF-11d0-A93B-00A0C90F2719}

However, I actually see the "New" key with the above value is well in the directory without any problem.

2. I tried SFC as below, and showed no error on my system.

https://answers.microsoft.com/en-us/windows/forum/windows\_10-files/cant-create-new-folder-in-windows-10/88f3fdc5-26fe-42d0-b02e-38288cedf7f8#:~:text=When%20right%20clicking%20on%20the%20desktop%20or%20inside,pressing%20%22ctrl%20%2B%20shift%20%2B%20n%22%20does%20nothing. 

3. I tried to clean reboot with disabling all the non-MS features or apps, but still not working
4. I tried to enter safe mode, and realized the "new folder" function didn't work either
5. I switched to another standard user account in my laptop, and found right click menu and new folder function work perfectly. 

I also run DISM command, but I don't know how to interpret the log generated by DISM.  It seems there is no reported error on windows command prompt window after running DISM.

I can't believe where it goes wrong, can you please help?

Answer 1

Hello jiayang2,

Great, I am happy that worked. Honestly I don't have any idea why XAMPP cause the registry to changed but I'm glad your issue was already resolved. If you don't have any more concerns, feel free to mark one of the replies as solved and have a moment to rate my support I’d appreciate it. This will help other people facing the same problem. You're very much welcome. Stay safe and have a great day!

Sincerely

John DeV

Independent Advisor

Answer 2

Hello jiayang2,

Thank you for updating me that information. I'm sorry it didn't resolve the issue.

When was the last time it was working properly?

Please try this if it helps.

Click Start then search Registry Editor

Navigate to the following path

HKEY_CLASSES_ROOT\Folder

In the right-pane, double-click (default) and set its data to Folder

Exit the Registry Editor.

Restart your PC.

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Answer 3

Wow, its working now. Thanks a lot first. Can you please explain how this XAMPP mess up my right click?

It is a platform to provide phpmyAdmin for my MySQL database. 

Answer 4

Sorry, your proposed solution is not working. 

By the way, I uploaded the evidence that my image profile is healthy without problem.

Answer 5

Hello jiayang2,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with right click New > Folder missing.

Please try to check the link below on How to Restore Default New Context Menu Items by Shawn Brink. Instructions inside the link.

https://www.tenforums.com/tutorials/24412-add-r...

1. Download Restore_New_Folder_context_menu_item.reg
2. Save the .reg file to your desktop.
3. Double click on the downloaded .reg file to merge it.

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.