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New Mouse

Anonymous
2020-10-14T22:55:48+00:00

I just got a new MS  mouse ---  Pro Intellimouse  --- 

After I plugged it in, I got a prompt to download/install the "mouse keyboard center" --- this was downloaded 

MouseKeyboardCenter_64bit_ENG_13.221.exe

I started it up --- after a few minutes  it stopped  running and noted a problem --- 

I am running win 10 / 2004 --- what did I miss here --- any  suggestions would be appreciated 

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Caio G 11,925 Reputation points Independent Advisor
    2020-10-15T20:53:58+00:00

    Try this alternate solution:

    > Search for "Device manager" on your search bar

    > Expand "Mice and other pointing devices"

    > Find your mouse and right-click on it

    > Click "Update driver" and finish the installation

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  2. Anonymous
    2020-10-15T02:30:16+00:00

    Hello -- thx for your reply but your suggestion did not work 

    I  was able to uninstall then reinstall, but the results were the say that the "setup.exe" did not end OK, but it seems that the software was installed

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  3. Caio G 11,925 Reputation points Independent Advisor
    2020-10-14T23:00:44+00:00

    Hi, fpefpe!

    My name is Caio. I'm an Independent Advisor and I'll be glad to help you today.

    Try uninstalling the MouseKeyboardCenter and then download it again on:

    https://support.microsoft.com/en-us/help/405184...

    I hope this helps you! Please let me know if I can help you more.

    Best regards,

    Caio G.

    Independent Advisor

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