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Adding external webcam to Surface Book 3

Anonymous
2020-10-05T01:00:39+00:00

I've reinstalled the logitech software and attached 2 different logitech webcams in every single USB on my laptop (Surface Book 3) and restarted my laptop multiple times. My laptop knows the webcams are plugged in because I can see it on device list but all it says under it is "driver error." Using the logitech software, all it says is that "no camera is attached." I've tried to find the camera using the windows camera app but it doesn't list the external webcam as an option. Anyone know how to fix the problem? I talked to my company's IT department. They retried all the things l did and it didn't work. They think I have a Windows error and that they'll have to copy my drive, wipe my computer, and then reinstall Windows. That seems extreme, timely, etc.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-10-05T02:26:20+00:00

    Hi and thanks for reaching out. My name is William. I'm a Microsoft Windows Certified Professional and Systems Administrator. I'll be happy to help you out today.

    This may be due to a feature known as Core Isolation/Memory Integrity being enabled on the device and drivers that fail to meet HVCi compatibility will not load. To see if it is enabled, go to Start > Settings > Update & Security > Windows Security > Device Security > Core isolation > turn the Memory integrity setting off. Restart your computer.

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