Hi, I'm Elise, an independent advisor and I'd be happy to help with your issue.
Could you try the steps detailed in this article to resolve this issue:
https://helpx.adobe.com/creative-cloud/kb/cc-cl...
Please let me know if you need any further assistance.
Kind Regards,
Elise
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.