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insert disc problem

Anonymous
2020-10-17T13:57:00+00:00

Hi Microsoft community,

after few windows 10 updates, my cd/dvd-drive stopped read compact disks. 

everytime I physically inserting cd/dvd - it says: 'please insert disc into DVD RW Drive(e:)'

I tried advices like:

insert disc

additionally I unninstalled/installed drivers, checked safe mode, checked computer management, checked blank/non-blank CD/DVD's, I runned diagnostic (F12) - all test are passed.

and nothing is working.

what should I do?

my laptop:

dell insipron 3521/intel i3 1.8ghz/4gb RAM

drive: HL-DT-ST DVD+-RW GU90N

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Igor Leyko 111K Reputation points Independent Advisor
    2020-10-19T17:05:48+00:00

    This means drive cannot read disk.

    Please try to read factory made (not written) CD _and_ factory made DVD

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  2. Anonymous
    2020-10-19T09:55:18+00:00

    thanks for answer,

    I downloaded ImgBurn, log says:

    • I 10:06:25 ImgBurn Version 2.5.8.0 started!
    • I 10:06:26 Microsoft Windows 8 Core x64 Edition (6.2, Build 9200)
    • I 10:06:26 Total Physical Memory: 4,072,728 KiB  -  Available: 427,964 KiB
    • I 10:06:26 Initialising SPTI...
    • I 10:06:26 Searching for SCSI / ATAPI devices...
    • I 10:06:39 -> Drive 1 - Info: HL-DT-ST DVD+-RW GU90N A100 (E:) (SATA)
    • I 10:06:39 Found 1 DVD±RW/RAM!

    but anyway on the bottom of ImgBurn window, it says: "Device Not Ready(Medium Not Present)

    where exactly is the extended diagnostic? 

    additionally, I pressed "erase disc" and I get the message: 

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  3. Anonymous
    2020-10-19T09:41:55+00:00

    thanks for answer, I dont have bootable CD/DVD...

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  4. Igor Leyko 111K Reputation points Independent Advisor
    2020-10-17T14:04:58+00:00

    Hi Konrad,

    I'm Independent Advisor not Microsoft employee or support person. But I'm in contact with Windows developers since 1995 - as a one of the best Windows beta-testers till 2009 when program was closed, as an MVP in 2005-2017 including Windows System & Performance nomination. So I have deep enough Windows knowledge and you may trust me. It's a pleasure for me to help others and I'll do all my best to help you.

    This may mean drive's reading heads degradation.

    Can you try factory made (not written) CD _and_ factory made DVD?

    And you may try to use free ImgBurn tool - it provides extended diagnostic.

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  5. Neil D 33,495 Reputation points Volunteer Moderator
    2020-10-17T14:01:17+00:00

    Do you have a bootable CD/DVD that you can try to boot from to test the optical drive.

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