missing invoice

Nunziata Turi 1

Dear
i didn't receive by email the invoice of 175.75 eur paid and dated of 03/2021

Could you please send it to me by email?

thanks

regards

1 answer

SadiqhAhmed-MSFT 47,571 Reputation points Microsoft Employee

2021-06-02T16:25:37.987+00:00

@Nunziata Turi Thank you for contacting us!

Azure billing and subscription management team should be able to help you with your concern. I recommend you to file a billing support request at no extra cost to get this routed to the appropriate team. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

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Peter Ward 0 Reputation points

2023-06-01T20:27:57.6766667+00:00

It's not possible to submit a request if there is a charge to your account, but you don't have permission to view the invoice. How can I talk to a human when every support option is a dead end?

SadiqhAhmed-MSFT 47,571 Reputation points Microsoft Employee

2023-06-05T09:59:37.87+00:00

@Peter Ward You might want to check your permissions. More details can be found here - https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/download-azure-invoice#why-you-might-not-see-an-invoice

If you have required permissions and do not have access to view invoice, then the only option is to contact Azure billing support team - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/
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