Windows 10 - Crashes

Question

Manufacture Lenovo Extreme Gen 3

OS Windows 10 Pro

OS Version 10.0.19042 N/A Build 19042

Hotfix(s):                 11 Hotfix(s) Installed.

I am having a hell of a time figuring out what is causing the crash, I was able to find Event ID 1001 Bugcheck that correlates with the time of the crashes. The crashes seem to happen when waking up from a sleep.

I've tried with no success

• Changing power settings
• In BIO disable Intel Speed Step, checked Lenovo software for power saving settings and set to maximum
• Ran Windows Update and check Lenovo for driver updates as well as using there software updating tool
• Allowed system to sleep and wakeup unplugged from docking station to eliminate usb devices with only power adapter (167Watt)

I do have dump files, but I don't read Aramaic :p, I tried using WinDbg here was the output of the latest. Help would be much appreciated.

For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`209f5210 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffffd0b`2cac7a00=000000000000014f
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PDC_WATCHDOG_TIMEOUT (14f)
A system component failed to respond within the allocated time period,
preventing the system from exiting connected standby.
Arguments:
Arg1: 0000000000000004, Client ID of the hung component.
Arg2: 0000000000000001, A notification client failed to respond.
Arg3: ffff948c821c80b0, Pointer to the notification client (pdc!_PDC_NOTIFICATION_CLIENT).
Arg4: fffffd0b2cac7a50, Pointer to a pdc!PDC_14F_TRIAGE structure.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 11000

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on ITADMIN02-PC

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 22879

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 79

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE:  14f

BUGCHECK_P1: 4

BUGCHECK_P2: 1

BUGCHECK_P3: ffff948c821c80b0

BUGCHECK_P4: fffffd0b2cac7a50

IMAGE_NAME:  dam.sys

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
fffffd0b`2cac79f8 fffff807`2425dccd     : 00000000`0000014f 00000000`00000004 00000000`00000001 ffff948c`821c80b0 : nt!KeBugCheckEx
fffffd0b`2cac7a00 fffff807`209034b5     : ffffca8b`5d85c040 ffffca8b`48098920 ffffca8b`48098920 ffffca8b`00000000 : pdc!PdcpNotificationWatchdog+0x19d
fffffd0b`2cac7a70 fffff807`208a29a5     : ffffca8b`5d85c040 00000000`00000080 ffffca8b`480d2240 6d6f6420`2c736c6f : nt!ExpWorkerThread+0x105
fffffd0b`2cac7b10 fffff807`209fc868     : ffffb680`17f54180 ffffca8b`5d85c040 fffff807`208a2950 2f3a7370`74746822 : nt!PspSystemThreadStartup+0x55
fffffd0b`2cac7b60 00000000`00000000     : fffffd0b`2cac8000 fffffd0b`2cac1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

MODULE_NAME: dam

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x14F_DAM_IMAGE_dam.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.19041.1030

FAILURE_ID_HASH:  {71a660da-efa0-43ad-07ec-33220699ba4c}

Followup:     MachineOwner
---------

Answer 1

Hi, the error you are experiencing has been linked to Trend Micro.

If installed have you updated Trend Micro to the latest version?

Answer 2

Are you able to provide the minidump files via a public folder on OneDrive or similar site?

Answer 3

I actually saw a link and discussion to Trend micro, however I don't have anything that I know of installed from by Trend micro but I will do a through look through. I wouldn't be surprised if its a bloat install as I am using the standard image from Lenovo.