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Windows Hello PIN problem

Anonymous
2020-11-17T13:11:07+00:00

My computer recently updated Windows 10 and when signing in, after my password, it wants me to create a pin.  If I go to Setting> Accounts> Windows Hello PIN, Add, it opens up a Create a Pin pop up, I click NEXT, another pop up asks for my password, I put it in.  Then another pop up from Windows Security needs to identify my identify and asks for a PIN.  I don't have a pin so I click "I forgot my pin" and it tells me that I can reset my pin by going to Settings> Accounts> Sign in Options.  It's a constant loop.

I also noticed that on the Sign in options page there is a "Set up Windows Hello to change this setting (in red) and it is set to off.  I have no access to this.

Any suggestions.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2020-11-17T13:21:06+00:00

    Hi KathleenDupont -

    I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

    Is this the first time the issue occurs? Does your computer works fine in the past and does not require any PIN? There might be some changes on your system that you are not aware of. Try to perform the steps below and check if it will resolve your issue.

    System Restore

    • System restore is where it will take your computer settings back to an earlier point in time where everything is working fine.
    1. Open the run box by pressing Windows Key + R and type rstrui.exe then press enter.
    2. System restore windows will open. Normally it will suggest a restore point(Sometimes it doesn't), if it does, select the 2nd option to select more restore points.
    3. Select your desired restore point date and time.
    4. Once selected, hit next and finish.

    Windows will restart itself to start system restore. System restore might take some time to complete and it is very important that system restore must not be interrupted during restore process as it might damaged the operating system. System restore will take at least 20 minutes or more depending on the content of the computer and the changes on the settings that was done prior to the date selected. System restore will also removed application , updates and drivers installed prior to the date selected.

    DISCLAIMER:

    System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

    Feel free to reach us back if you need further assistance.

    Hope this help. Have a good day.

    Thank you.

    Jerico T.

    Independent Advisor

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