The link is both in the wrong language and is the exact same one that I found in my own attempts at fixing this myself. It asks for files that are on a disk for an outdated operating system I don't use. I'm looking for this file for Windows 10.
Need serscan.sys for HP Printer
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Anonymous
Recently i've run into issues with my HP Officejet Pro 6978 Printer and have been unable to print from my main computer, let alone connet with it. I found the issue to be based on the drivers however whenever I tried to install them from the HP website, it would ask me for my serscan.sys file from a windows cd. I don't have the CD and all the other posts that I find on this issue are from previous versions of windows. Does anyone know if this file is still in and where I can find it?
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2020-10-29T02:17:25+00:00 -
Anonymous
2020-10-21T02:50:36+00:00 Hi,
Check the step-by-step link below:
https://support.hp.com/br-pt/document/c01888130
I believe that you will answer your question, the best way to resolve this question is to contact the printer manufacturer's support.
Hope this helps.
I await your return.
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