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Windows not detecting network scanner

Anonymous
2020-11-02T20:02:24+00:00

Quick rundown of the environment

Bizhub C224 on network, installed software from the manufacturer

Devices are Windows 10 Pro

Using the Windows Scan and Fax, so far only one device is saying that there is no scanner detected. I've uninstalled and reinstalled the software direct from manufacturer, so much as to even find older drivers in hopes they would work since the windows 10 drivers are not working on it.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-11-02T23:46:32+00:00

    Hi, I'm Bianca, an Independent Advisor for Microsoft.

    Sorry to hear you are experiencing this issue. I hope I can help you get your scanner connected to your Windows.

    To narrow down the source of the problem, please start Windows in Safe mode. Follow the steps here: https://support.microsoft.com/en-us/windows/sta...

    See if you still cannot connect it through Safe mode. Let me know if this does not work for you so we can find other solution.

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