How do I update my phone number so that it appears in the GAL?

David Shader 41 Reputation points
2021-06-02T19:22:27.387+00:00

We are using Exchange Online and our users would like to know how they can change their phone numbers so that it appears in the GAL through the outlook 2016 client. https://myaccount.microsoft.com/ does not allow changing any contact details.

Exchange Online
Exchange Online
A Microsoft email and calendaring hosted service.
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Outlook | Windows | Classic Outlook for Windows | For business
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  1. Yuki Sun-MSFT 41,376 Reputation points Moderator
    2021-06-07T10:04:07.673+00:00

    Hi @David Shader

    As per to your concern about "there isn't any Setting>Options link" in the OWA page, I just noticed that a similar feedback has already been submitted for the doc, see:
    User self update of contact info documentation does not work nor does it match what users see on screen

    Following the link shared in the disccusion, found some more information here:
    added note about classic OWA #1541
    "The following instructions are only applicable to the classic Outlook Web App. It will be deprecated in future, and you may need to use alternative ways to update your profile information, like using Microsoft 365 Delve"

    So it seems that the instructions in this document is going to be improved by adding these notes. And currently, to update the contact information, the users can use the https://outlook.office.com/ecp page as you shared earlier, or as mentioned above, use the classic Outlook Web App (https://outlook.office365.com/owa/?path=/classic) or open delve.office.com:

    classic Outlook Web App:
    Settings > Options > General > My Account:
    103198-1.jpeg

    Delve: (But there's no option to edit Work phone number, so not suitable for your situation.)
    Me > Update Profile:
    103273-2.jpeg


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  1. Andy David - MVP 157.8K Reputation points MVP Volunteer Moderator
    2021-06-02T20:04:02.333+00:00

    Are you syncing from on-prem? If so, then the change would need to happen there and there is really isnt a native way of doing that for an average user unless you give them access in ADUC on-prem (bad idea) or a process of some sort outside of Exchange and AD to update it that updates the on-prem AD entries.

    If you are not syncing from on-prem then ensure that ability is not disabled:
    https://learn.microsoft.com/en-us/exchange/troubleshoot/administration/update-contact-information#how-administrators-can-limit-users-ability-to-update-their-own-contact-information


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