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Bluetooth Switch Not Available

Anonymous
2020-10-07T00:01:44+00:00

I am using Acer Nitro 5, and I have a Qualcomm Atheros Network Adapter, and I was using Boat Rockerz Bluetooth Headphone when suddenly the audio output stopped and when I disconnected the earphone from the Bluetooth, but it couldn't, and I tried restarting my laptop but then the bluetooth switch disappeared entirely. I tried all these things mentioned in this thread.

https://answers.microsoft.com/en-us/windows/forum/windows\_10-hardware/my-bluetooth-wont-turn-on-troubleshooter-returns/81fa9b46-f714-4977-8bfe-0b55f1e5ed2d

My driver version is USB\VID_04CA&PID_3016\6&1f229666&0&2 :

The following error is showing up on the device is this:

On running the troubleshoot it says "Bluetooth Radio Status - Not Fixed"

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-07T00:50:21+00:00

    Hi there!

    I'm Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.

    We recommend you to try the steps provided by Greg Carmack on the link below and see if it works:

    https://answers.microsoft.com/en-us/windows/for...

    Hope this helps.

    Sincerely,

    Louie

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