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cannot delete video

Anonymous
2020-11-23T07:16:31+00:00

Download a video from YouTube and identified that it's just an audio. Now I tried to transfer that file from one folder to another but the folders freezes. Even I tried to delete that video it freezes again.

Windows for home | Windows 11 | Files, folders, and storage

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Anonymous
2020-11-23T07:24:22+00:00

Hi Kamranahmedkhan93 -

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.

It appears that windows encounters problem deleting or moving the file from one folder to another. If order to check if it is something with windows please do run the below steps.

Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

  1. Open command prompt with administrator access
  2. Type each command below and wait until scan is completed.

* sfc /scannow

* DISM /Online /Cleanup-Image /CheckHealth

* DISM /Online /Cleanup-Image /ScanHealth

* DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

  1. Close the command prompt.

Once done, let's try to delete the video using command prompt.

  1. Open the command prompt by searching it thru windows search and run it as administrator.
  2. On the command prompt, type each command and press enter after every command.

taskkill /IM explorer.exe

del C:\users\XXXX\XXX

(Change the XXX using the correct file path and make sure that you type the location correctly.)

Check if the windows is able to delete the file after that

Feel free to reach back if you need further assistance

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor

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  1. Anonymous
    2020-11-23T09:46:41+00:00

    Issue is resolved because of You.

    Thankyou so much Kevin

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