Error code (0xc0000102) upon attempting to launch certain applications

Question

As the title says, I receive an error message upon attempting to launch certain applications on my PC. My PC is in a usable state, but certain applications such as "GeForce Experience", "Adobe Creative Cloud", "Snipping Tool", and "WinRAR" fail to launch.

Things I have tried

1. Running system scans for possible malware. I have run full scans using both malwarebytes and windows defender, after a few initial detections, the issue has not been resolved.
2. Uninstalling and reinstalling programs. I was returned the same error message after attempting to launch a 64bit WinRAR installer, but not a 32bit installer.
3. The native error checking service on windows on both my C and D drive. No errors were reported on my D drive; however, on my C drive, errors are detected, but are not resolved no matter how many times I restart my pc. When my PC is booting, my PC has a splash message saying it's scanning and fixing errors in my C drive. 
4. Creating a new user profile and launching applications there. Problem persists.

Nothing I have done has made any progress in resolving the issue at hand, and I am beginning to get desperate. Any help I could receive would be much appreciated, Thanks.

Answer 1

>I reinstalled my graphics drivers as directed.

Did you get the same Error code (0xc0000102)?

Answer 2

Hi

I reinstalled my graphics drivers as directed.

Here's my log file:https://drive.google.com/file/d/1pPi-aSFuoAKE6-z9-drOWd_5Ptc0_sd8/view?usp=sharing 

When I run the commands that you provided in my admin command prompt, I get the same output as the first time

Answer 3

Hi Kenneth

First, on your dump file this dxgmms2.sys blue screen error could be probably caused by an old, corrupted graphics card driver on your Windows 10. You can probably solve it through updating your graphics card driver. Download and install the latest graphics card driver from your graphic card manufacturer website.  After downloading your driver then press on winlogo+X >device manager >find your graphic card >right click on it >properties>click on driver tab>at the button click on uninstall >check the box delete the driver software for this device , that will complete uninstall the all old files. Then reboot your computer when back install the new driver you have downloaded.

Second, some of your windows image files are corrupted, for those dism commands, can you upload the dism.log file located in c:\windows\logs\dism\dism.log .

Now run command prompt as administrator, in windows search field type cmd run it as administrator  then redo sfc and dism commands, one at the time hit enter key.

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Answer 4

Hi

Here are my dmp files:

https://drive.google.com/file/d/17NzqEKJGrUy0vaddqq2RlNmcyj2gh-9k/view?usp=sharing 

https://drive.google.com/file/d/1dPsTAhMcM0PPnoTt4r7XuKmscPQhVavD/view?usp=sharing

And here is the screenshot of the command prompt after I inputted the commands:

https://drive.google.com/file/d/1OVHi8K7F48yO4y5l6SV5XsrgBsuV3lxk/view?usp=sharing

Answer 5

Hi Kenneth

See if you can find dump files in C:\windows\minidump then upload on your onedrive or google drive without password then copy and paste the link here.

Run command prompt as admin then type 

SFC/SCANNOW   hit enter key (do it tow times)

Then Dism command to fix some image files    (hit enter key )

DISM /Online /Cleanup-Image /CheckHealth     (hit enter key )

DISM /Online /Cleanup-Image /ScanHealth        (hit enter key )

DISM /Online /Cleanup-Image /RestoreHealth    ( hit enter key )

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