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Bluescreen Problem

Anonymous
2020-11-25T23:37:40+00:00

Started having blue screen issue a week ago. 

Here is link to MSinfo and dmp file. 

https://drive.google.com/drive/folders/1fNY1QRLab61PfG8aPo4jSB5utWW5ETE-?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-12-01T23:16:41+00:00

    Uninstalled 360 Total Security.  Please see attached link for the dmp file date 12/1. 

    https://drive.google.com/drive/folders/1fNY1QRLab61PfG8aPo4jSB5utWW5ETE-?usp=sharing

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  2. Jan J.23 13,665 Reputation points Independent Advisor
    2020-11-27T21:33:23+00:00

    These drivers 360FsFlt.sys and usbhub3.sys cause the BSOD. This driver 360FsFlt.sys is related to this 360 Total Security and usbhub3.sys is a Microsoft driver.

    Try to uninstall this software 360 Total Security then observe if you still encounter a BSOD.

    And for usbhub3.sys error. Download the latest chipset and USB driver from the Manufacturer's site and install them. if you have issues using USB hubs 3.0 untick the "Allow the computer to turn off this device to save power

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  3. Anonymous
    2020-11-27T20:08:44+00:00

    sorry, I have reuploaded to the same link.

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  4. Jan J.23 13,665 Reputation points Independent Advisor
    2020-11-25T23:43:11+00:00

    My name is Jan, I’m an Independent Advisor.

    I'll be happy to help you out today.

    The link does not include the dump files. We need the actual dump files to check what is causing the BSOD.

    Check here how you can locate and upload the dump files.

    https://answers.microsoft.com/en-us/windows/for...

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