Windows Update Won't Load

Question

I am having this problem for quite a long time, my windows update won't load in Update & Security Settings. It also won't check for updates or install any new updates.  It always keeps stuck at the loading page.  I am also having a problem with the store app. It's just sowing some error message. I have tried troubleshooting, for both windows update and store, But it basically finds nothing, ![](https://learn-attachment.microsoft.com/api/attachments/81abc35a-20db-4c12-9c90-527aea89ec4b?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/dfc32cf6-5cf3-4f26-bfcd-e3aacfa1ea5a?platform=QnA" rel="ugc nofollow">also I don't use any third-party antivirus.

Answer 1

Hi rakibhosen1-

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience about your Windows update. Let me help you sort things out.

This issue may occur if there’s something wrong with Windows Update components. If Windows Update components corrupted, Windows Update may not work properly. In this case, try resetting Windows Update components. Here is how to do it:

1. On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type cmd and press Ctrl, Shift and Enter at the same time to run Command Prompt as administrator. You’ll be prompted for permission. Click Yes to open Command Prompt.
2. In Command Prompt, type the command lines below and press Enter on your keyboard after typing each:

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

The Windows Update related system services will be stopped after executing the command lines above.

3. In Command Prompt, type the following command lines and press Enter after typing each:

ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

ren %systemroot%\system32\catroot2 catroot2.old

You will rename the SoftwareDistribution and catroot2 folder as SoftwareDistribution.old and catroot2.old after you run these two command lines. These two folders are used by Windows Update to save temporary update files.

By renaming these two folders, Windows will think these two folders are missing, and Windows will create new ones to store Windows update files. By doing that, you can avoid many Windows Update issues caused by the old corrupted temporary files in these two folders.

4. In Command Prompt, type the following command lines and press Enter after each:

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

After you executing the command lines above, you start the Windows Update related system services.

If in case it didn't work try to update it using the website and check if it will push thru.

https://www.microsoft.com/en-us/software-downlo...

Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent advisor

Answer 2

Hi Kevin B,

Thanks For your reply, but unfortunately the problem is still there. I have followed the exact order. I have uploaded screenshots for you to see. Also, I tried to update directly but it didn't work as well.

Answer 3

Hi rakibhosen1-

Thank you for your swift response. It seems that some of your Windows components doesn't starting correctly.

Perform online repair on your Windows is the best solution on this.

On this process we will re install your Windows without touching your files and programs that is installed on your computer.

Kindly access this link to get the ISO file of Windows:

https://www.microsoft.com/en-us/software-downlo...

Click download tool now.

Once the media creation tool is downloaded kindly click on Run or double click the icon.

Click Yes or Okay if it will prompt your a UAC box.

It will automatically run the process.

Accept Licence term agreement

Choose Create Installation media (USB flash drive, DVD or ISO) for another PC.

Click on Next.

On the language screen check if it is correct, if not kindly uncheck the box to edit.

Click on Next

On the next window it will ask you " choose which media to use"

Instead on creating a bootable media choose or click "ISO file".

Click on Next.

Choose where to save the ISO file.

Once the file is saved kindly double click on it and run the ISO file and follow the on screen instruction.

Kindly look on this link as well for the process of online repair or inplace upgrade on your Windows:

https://answers.microsoft.com/en-us/windows/for...

Note: it will take some time to download and install. Kindly not interrupt the process to make it work.

Please let me know if you have any further questions and have a great day!

Cheers!

Kevin B.

Independent advisor