windows 10 lockscreen problem

Question

hello,  I recently purchased a lenovo laptop with genuine and activated windows 10 home single language pre installed . Everything was running fine but after around 1 month suddenly my lockscreen keeps popping randomly. it doesnt have any pattern and it is random , sometimes takes time to pop sometimes keeps popping every now and then. I am unable to do any work as the lockscreen keeps popping i have to log in again and again, it is really annoying and i am now totally frustated. However , i have changed the setting in power and sleep setting to never in both battery power and plugged in, still it had no effect. PLEASE HELP ME. I AM literally frustrated , even while typing this  the screen is getting locked again and again...

Answer 1

hello LUIZ ,

thanks for replying .. but sorry to say that i have tried all the three ways you suggested but its still the same. It is even showing problem after clean boot as you suggested. I have then reinstalled windows , but the problem persists, please help and kindly help me to get someone in person..

My laptop is lenovo

model no: 81WE(ideapad 3 15IIL05)

ram: 8gb

processor: intel core i5

256 ssd and 1TB hardisk.

Answer 2

Hello nilokantha, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant from Microsoft and I would be happy to help you.

I know this can be irritating, to be assertive in your answer, what is the make and model of your computer?

First, I suggest you go to the website of your equipment manufacturer and by model, download and install all the latest drivers, such as the network card, video card, chipset, Bios, among others. Check that your machine model is compatible with Windows 10 and that there are all drivers for the full operation of the system.

Additionally, use the methods below for possible resolution of the problem:

Method 1 - Check the power plan settings:

Right-click on the Desktop;

In the left column, choose Lock screen;

Click on Screen timeout settings;

Click on Additional Power Settings;

Enable the Balanced plan (Recommended), if not already;

Click Change plan settings;

Check the time set in Turn off video. If necessary, change it;

Click Change advanced power settings;

Check the settings for the Video, Intel Graphics Settings (or the specific name of your video card) and Suspend items.

If the behavior persists, proceed to the next method.

Method 2 - Create a new user account:

Press the Windows + R keys;

Type control userpasswords2 and press ok;

Click on the Add option;

Select the option Do not connect to a Microsoft account;

Choose a name and password for this profile and after that proceed to the next steps;

After the new profile is created, go back to the User Accounts screen, click on your user and then on Properties. Select the Group Membership tab;

Mark the profile as Administrator and click on Ok.

Sign in with the new account. If the problem is resolved, copy and paste the files from the old account to the new account (Go to File Explorer> This computer> C:> User> user folder).

Method 3 - Do a clean boot:

Clean boot is used to determine if a background program is interfering with the system.

Press the Windows + R keys, type msconfig and click OK;

In the System Configuration window click on the Services tab;

At the bottom of the screen check the Hide all Microsoft services box and click Disable all;

Now click on the Programs Startup tab and click on Open Task Manager;

In the task manager window, on the startup tab, disable all non-Microsoft programs. Close the task manager and click ok on system configuration. Restart the computer if prompted.

NOTE: This procedure disables all third party services and programs. You can later, if the problem is solved in this way, selectively enable the programs and services that will start with Windows, instead of keeping all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

If this information helped in any way, please mark it as an answer. If your question has not been resolved, please post again.

I hope I helped, even more!