Touchpad Problem

Question

I have hp compaq presario cq61 which have additional scroll bar on touchpad

Recently i have updated from windows 7 to windows 10 pro n version 1909

I am unable to scroll using scroll bar or two fingers

Scroll options are missing as you can see in the snap attached

Please help

Answer 1

Hi Azhar

That is a very old version of a Synaptics touchpad driver, try installing this version from the Lenovo website

https://download.lenovo.com/ibmdl/pub/pc/pccbbs...

If that does not give you the two finger scroll, then because HP do not provide a replacement driver, you will need to use the left click and drag method to scroll on that touchpad . .

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Answer 2

Thank you for the reply

Windows 7 was inbuilt(default-from the time of manufacturing) in this laptop

1)It doesn't have exclamation mark

2)I am attaching the window which i am getting

Answer 3

Hi Azhar

I am Dave, an Independent Advisor, I will help you with this . . .

HP/Compaq do not support that laptop on Windows and you may find it hard to find drivers that will get the scroll bar functionality working on your touchpad as a result . . .

1

Open Device Manager (accessible by right clicking your Start Button)

Locate the touchpad driver in there, does it have an exclamation mark beside it, indicating the driver is not correctly installed?

2

Open the old Control Panel (click your Start Button, then just type control and press Enter)

At the top right of Control Panel, set view to icons

Choose the Mouse Applet

What tabs do you have on the resulting dialog, is there a specific tab for your touchpad?