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Anonymous
2020-10-01T05:15:39+00:00

I Accidentally turned of my windows defender real-time protection and i didn't notice that i downloaded a malicious malware file and now i can't open windows security because it keeps crashing. I downloaded an app named spyware5 and this  is the file that recognized as a malware but everytime i open appdata it doesn't appear and if i go to the location of the file it keeps popping up access denied. PLEASE HELP 

Windows for home | Windows 10 | Security and privacy

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  2. Anonymous
    2020-10-01T05:45:48+00:00

    Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

    Try to download the Windows Malicious Software Removal Tool if you haven't yet. Run it afterwards and check to see if this would help.

    Go to the link below:

    https://www.microsoft.com/en-us/download/detail...

    As an additional protection to your computer, you may also download the free version of Malwarebytes.

    Download the free version from this link

    https://www.malwarebytes.com/

    Once installed please make a full scan. You may remove this Malwarebytes if you wish once you are done using it.

    NOTE: You may also try running Windows Malicious Software Removal Tool or Malwarebytes while you are in Safe Mode. Make sure to install the Tool first then follow the steps on the link start in Safe Mode.

    https://support.microsoft.com/en-us/help/12376/...

    I will leave it to you if you wish to install other free third-party application trojan remover apps:

    You may check this link for information.

    https://www.techradar.com/best/best-malware-rem...

    I hope the following information would be useful to you. Stay safe!

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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