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Blue Screen/Stop Code

Anonymous
2020-11-06T16:46:51+00:00

Have multiple HP Elitebook 840 G6 machines imaged with the same Windows 10 Enterprise image that are having sporadic issues with Blue Screen/Stop Code. Unable to reproduce issue at our offices, however users are getting issue when they are WFH or when they are roaming within their office. I have been able to pull the dump file, but looking for assistance with interpreting what is causing the issue.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-11-16T15:05:54+00:00

    So this issue has widen it's scope. I now have four machines, all HP 840 G6, running two different Windows versions (10 Enterprise and now 10 Pro). I imaged these machine with two different methods, all relying on .wim files. The event viewer and dmp appear to be relatively generic, again, however I am posting them here for review and see if anyone else has seen this behavior.

    Bugcheck:

    https://axxys365-my.sharepoint.com/:u:/g/personal/kgore\_axxys\_com/ETyr5cuinktLgA4QG0PDNEsBpGkv\_kRoqxiYIgWS6ZCb6w?e=77QuxH

    Memory.dmp

    https://axxys365-my.sharepoint.com/:u:/g/personal/kgore\_axxys\_com/EXjqMhtff7FNkGr0QUNayeABoj8xDs82OTby6X9mcMp4yw?e=cfX3dt

    Thank you!

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  2. DaveM121 891.1K Reputation points Independent Advisor
    2020-11-06T17:17:46+00:00

    Hi kgore76

    I am sorry, your memory dump file just indicated memory (RAM) corruption, which is too generic, it did not name a specific device driver or piece of software

    You mention all the devices are using the same Windows 10 image, and that would probably indicate either an incompatible driver, or kernel corruption of that image you are using . . .

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  3. Anonymous
    2020-11-06T17:04:19+00:00

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  4. DaveM121 891.1K Reputation points Independent Advisor
    2020-11-06T16:49:13+00:00

    Hi kgore76

    I am Dave, an Independent Advisor, I will help you with this . . .

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

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