Windows 10 & iPhone11Pro

Question

Until recently I was able to copy my iphone pictures & videos from its internal drive using the win explorer. After updating to ios14 i can see the pictures & videos as thumbnails but as soon as a video file is opened after which it completely gets frozen, thereafter i cannot open or copy even picture folders which opened previously.  This happens only if I try to open video file. Error message 'we cannot play this file' 0x080070141/0x0800700aa etc.  If you reconnect the iPhone it works ok until a video file is open.

Answer 1

Hi, I'm Robinson, an Independent Advisor and a Windows user like you.Follow these steps in your Iphone to solve this problem.

1-Click on Settings.

2-Scroll down and click on Photos.

3-look for "Transfer to MAC or PC" and change for "Keep Originals".

Answer 2

Hi SM. I'm Greg, an Independent Advisor here to help until this is resolved.

See all other ways to transfer files from iPhone to PC:

https://www.easeus.com/iphone-data-transfer/tra...

https://www.windowscentral.com/how-transfer-pho...

https://www.howtogeek.com/345540/how-to-transfe...

You can install OneDrive to iPhone and make it your default save location and the files will automatically appear in your PC OneDrive:

https://www.digitalcitizen.life/add-open-config...

Troubleshoot:

https://appletoolbox.com/2018/06/what-to-do-if-...

https://www.thewindowsclub.com/cant-import-phot...

https://appletoolbox.com/what-to-do-if-you-cant...

I hope this helps. Based on the results you report back I may have other suggestions if necessary. If you will wait to choose whether the problem is resolved, then I will continue to help until the problem is fixed.

___________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 3

Thank you for the reply, i doubt very much its a player issue because as soon as i connect the phone i could play a video file nornally, but soon after that it locks or freezes out, afterwards i t does not open any file not even a pic file.  Only way to get it going is to reconnect the iphone again.

Answer 4

You have a codec problem to play the video, I recommend you to install the K-Lite mega codec pack on this link.
https://codecguide.com/download_kl.htm

Try play the video with this player.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Answer 5

Thanx, Done that same issue