Corrupted user files

Question

How can I fix corrupted user files?

When copying pictures and videos from C drive to D drive (USB hard drive) I receive messages that some of the files are corrupted and cannot be copied. If I copy the same files to to another directory on the C drive I do not get errors. How do I know if the pictures/videos are actually corrupt and how can i fix this copying problem?

Answer 1

In that case it does sound like a problem with that particular hard drive.

Cheers.

Answer 2

I tried all of your suggestions and nothing worked. Could copy to thumb drives and other hard drive directories without any problems but could never copy to the external hard drive without getting corrupt file errors. Decided to give up and am returning the external drive to Amazon. Thanks for your help.

Answer 3

Run SFC three times.

Answer 4

Thanks for the response. I have tried the DISM and some of the sfc /scannow commands you mentioned. I will follow all of the suggestions you have given and see how things work out. I will let you know when I ave completed all of them.

Answer 5

If your personal files are corrupted this will not fix that.

This is to fix system files:

Each Method/step below progresses to the next if the first does not fix any corrupted files that are found, etc.

Have you read this Microsoft information about repairing corrupt system files and errors?

"Use the System File Checker tool to repair missing or corrupted system files"

https://support.microsoft.com/en-us/kb/929833

_________________________________________________

And these eightforums.com Tutorials are very detailed for problems resulting from SFC Scan:

"How to Run "SFC /SCANNOW" Command at Boot or in Windows 8 and 8.1"

http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

Read this Section there in conjunction with the rest of the information they give in above link.

   Note

If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 times restarting the PC after each time to completely fix everything that it's able to.

If not, then run the **Dism /Online /Cleanup-Image /RestoreHealth**command to repair any component store corruption,

Repair-WindowsImage -Online -CheckHealthRepair-WindowsImage -Online -ScanHealthRepair-WindowsImage -Online -RestoreHealth

Restart the PC afterwards, and try the sfc /scannow command again.

If still not, then try using OPTION ONE above to run the sfc /scannow command at boot

If still not, then you could do a refresh of Windows 8, or run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.

If still not, then you can use the steps in the TIP box in the OPTION THREE section to manually replace the files that SFC could not fix.

__________________________________________________

"How to Refresh Windows 8 and Windows 8.1"

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

Refreshing your PC goes like this:

• The PC boots into Windows RE (RecoveryEnvironment).
• Windows RE scans the hard drive for your data, settings, and apps, and puts them aside (on the same drive).
• Windows RE installs a fresh copy of Windows.
• Windows RE restores the data, settings, and apps it has set aside into the newly installed copy of Windows.
• The PC restarts into the newly installed copy of Windows.

_________________________________________________