Unexpected shutdown - Hardware problem

Question

Hello,

I have an unexpected shutdown problem with my Acer E5-576g Windows 10, and I'm stuck in determining the problem source.

At the beginning of the problem, I tried every possible software solution, and the last one was cleaning the entire SSD and reinstall a different version of Windows 10 but nothing solves it.

I searched about hardware problems cause an unexpected shutdown and I had tried this solution,

1- Checked CPU temperature, and its in a safe state.

2- Checked my HDD and SSD by CMD and it shows both OK.

3- Updated my GPU drivers (Intel and Nvidia) but doesn't solve it.

4- I had a problem with my Nvidia GPU in the following screenshot:

So I disabled it from the devices manager and my Paint3D work fine but it doesn't solve the shutdown problem.

5- I checked my RAM's by memory diagnostic and it shows everything is fine.

6- I opened my laptop and have a look at the hardware and far as I see its fine, also I tried to remove the Nvidia chip but I didn't find it.

Notes:

1- I can't remember the problem happens while it's plugged in power.

2- Sometimes it happens when it's in a stable state but in the most, it's happened when I move it.

3- It's normally happened one or two times per day, but also sometimes it's shut down 1-5 times in a row at the same time when I try to boot.

4- Event viewer only shows The previous system shutdown at (date) was unexpected. and The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Now my questions are:

1- What hardware device(s) could cause this problem?

2- Is there another solution I should try?

3- Is it possible that the battery just cut power, then connecting again at the same time?

Please help me and thank you.

Answer 1

Hello Mr. Igor Leyko.

Based on your suggestions I cleaned the internal cooling system and replace my battery,

the result that it didn't solve the problem but it's now shut down less often.

Right now I'm considering your suggestion to check it in a service center.

Thank you, I appreciate your help.

Answer 2

Hi Muhaymin,

I'm Independent Advisor not Microsoft employee or support person. But I'm in contact with Windows developers since 1995 - as a one of the best Windows beta-testers till 2009 when program was closed, as an MVP in 2005-2017 including Windows System & Performance nomination. So I have deep enough Windows knowledge and you may trust me. It's a pleasure for me to help others and I'll do all my best to help you.

1. Likely the Kernlel-Power 41 event problem may be in battery or internal power supply unit. Can you clean internal cooling system from dust?
2. Seems this is hardware problem so you may check laptop in service center (repair workshop).
3. Battery may be a problem but not necessarily.

And I believe you need to repair your laptop.