Windows stuck in boot loop and cannot be reset

Question

Hi all. I have an Asus Q504UA laptop that I keep updated and has been running fine until the other day. I noticed some slowness and saw there were two updates to install (I didn't catch what they were but they appeared minor at the time) so i restarted my machine to run them.

During boot, my computer started checking its disk, running through all of my files. After letting it work for a bit, the estimated time was hovering around 548 hours and change (a bit over 22 days). Deciding this was untenable, I shutdown the computer and turned it back on, and my computer displayed a "Preparing automatic repair" message and booted indefinitely (I left it overnight with no change).

Turning it off and back on again causes no change, and holding the power button on startup three times does not boot to advanced startup options/recovery mode. I can enter BIOS but I don't see any options to reset or refresh. I was able to make a recovery drive without windows files on my work laptop, but booting into that still displays an infinite loading screen without the repair message. I was able to make a wondows boot drive on a friend's Mac but booting into that displays an infinite loading screen with a windows 10 logo.

Obviously I would have liked to keep my files but at this point if the computer can be reset I would be fine with that. Any advice is greatly appreciated.

Answer 1

It was nothing Rudley, it's a pleasure to be able to help you.

Perhaps you may be experiencing a physical hardware problem such as your hard drive, usually the disk checks as happened on your report is because windows has identified damaged files or defective sectors of the hard drive.

Answer 2

Thanks for the suggestion, sadly this did not help.

Answer 3

Hi Paloma, thanks for the support but sadly I have already performed these steps with no success. As mentioned in my post, booting from a windows drive leaves me on the screen shown in this image from your link. Despite the link saying "everything should be okay" at this step, my computer has been on this screen since yesterday with no change.

Answer 4

I had the same issue on my desktop, so I'm not sure if this will work.

What I did was unplug the power source from my desktop so there was no chance that there was a "saved state" that my computer was holding. Upon restart, it booted back normally (I had restarted the computer manually multiple times prior without success as yourself).

If you're able to, I would remove the battery from your laptop (if you're able to) for 10 seconds or so and then try booting it up again - hopefully that helps.

Answer 5

Hello, how are you?

Welcome to the Microsoft community!

My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

I understand that there were problems with the updates, I'm really sorry for that.

In this case I advise you to try to perform a clean installation of Windows.

Please check the thread below and perform the procedure.

http://answers.microsoft.com/en-us/insider/wiki...

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!