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Problem with video

Anonymous
2020-11-10T11:30:09+00:00

I'm not really sure where I should ask about this, but I guess this is as good of a place as any....

Since last week I've been having some problems with video streaming (YouTube, Netflix, Twitch, etc.). Whenever I start a video, it takes a long time to buffer. I have to refresh the page several times for it to start. Sometimes the videos start playing right away, but it usually doesn't take long for them to start acting up again. Everything else is working just fine, it's just the videos. Before last week everything was running smoothly, then all of the sudden this happened. It's not my internet connection, all my drivers are up-to-date, and I've performed a clean reinstall of Windows, yet the problem still persists.

Only when I start Windows in Safe Mode with Networking, the problem goes away. At least on YouTube, since all other video platforms seem to require HTML5, which doesn't seem to be active in Safe Mode. So right now I'm quite stumped. I can't figure out what it is that is causing this problem.

Here are my system specs:

Windows 10 Home 64-bit

AMD Ryzen 5 1600

16G RAM

ASUS Prime B350-PLUS

NVIDIA GeForce GTX 1060 6G

Around the same time this problem started, I replaced my RAM, updated my BIOS and installed a second hard disk. I'm pretty sure none of them are causing the problem, since I tried running the computer with the old RAM and an older version of BIOS, and the problem didn't go away.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2020-11-10T12:12:24+00:00

    Hi Alxi

    Have you tried another web browser to see if that displays the same behavior?

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  2. Anonymous
    2020-11-10T11:58:38+00:00

    I'm pretty sure it's not the viceo card either. I tried disabling it, and the problem didn't go away. In Safe Mode it's not active either. Besides I've downloaded all the latest drivers.

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2020-11-10T11:52:55+00:00

    Hi Alxi

    I am sorry that did not work for you, the best option then is to re-install your video card device driver from the support page for your PC on the manufacturers website . . .

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  4. Anonymous
    2020-11-10T11:45:15+00:00

    I'm using Firefox.

    Unfortunately that didn't work, the problem still persists.

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  5. DaveM121 891.1K Reputation points Independent Advisor
    2020-11-10T11:35:10+00:00

    Hi Alxi

    I am Dave, an Independent Advisor, I will help you with this . . .

    Because the videos play okay in Safe Mode, the best first thing to try is to turn off Hardware Acceleration in your web browser . . .

    How that is done depends on the web browser you are using, but here is the general method:

    Click the 3 dots at the top right of your browser, then choose Settings

    In the search box in settings, type hardware and search for that

    You should then see the Hardware Acceleration Setting and turn that off

    Restart your browser and see if the problem still exists . . .

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