Fullscreen freezes

Question

Whenever i try to watch anything fullscreen on my HDMI connected screen the video freezes as soon as it is made fullscreen. it is not a browser issue as it does the same on all sites, browsers and applications. i have updated all of my drivers related to the issue but i can't seem to solve it. everything else works fine (even fullscreen games) but video's don't. how can i fix this? 

thanks.

Answer 1

Hi @Noah, how are You?!

I am Jediael, an Independent Advisor. I'll be happy to assist You today.

I appreciate the contact !!!

I will give you some Procedures so that you can analyze if you solve your Problem and answer your questions.

In these Lins you will find a Procedure so that you can check if the configuration solves your Problem:

Start by Reviewing and Updating All Drivers (Video Card / HDMI):

https://support.microsoft.com/en-us/windows/upd...

Another tip is to do an HDR Test - Leave Active and Disable this Option:

https://support.microsoft.com/en-us/windows/hdr...

Test the HDMI Ports after updating Connection Drivers.

If this does not solve the problem in the HDMI Cable, try the test on another device.

I hope that these solutions above will solve your problem!

If you don't decide, let me know what else needs help to find the best solution!

Please, let me know about the result and everything went well ... Anything I am here to seek the best possible solution for your problem!

Have an excellent day!

Hope this helps!

Sincerely,

Jediael Elias Corrêa

Independent Advisor

Answer 2

Hi @Noah,

Thank You for your return!

I was very happy for the news ... I was here expecting your problem to be resolved ... And it Solved!

It was a satisfaction to serve You!

If you need I am available ... If You have no more questions, feel free to choose a rating and have a Great Day!

Hope this helps!

Sincerely,

Jediael Elias Corrêa

Independent Advisor

Answer 3

Following your instruction to enable G-sync i came across a driver "Game ready" on geforce that i hadn't downloaded. I downloaded that and double checked my nvidia drivers were up to date and voila my fullscreen works for the first time! Thank you so much for your help, it is much appreciated.

Answer 4

Hi @Noah,

I appreciate the return!!!

Here is a link from NetFlix with some guidelines to see if it solves your problem and questions:

https://help.netflix.com/en/node/99

Also make sure your computer uses G-Sync:

https://www.dell.com/support/article/en-us/sln2...

Here you will find guidance on how to disable / enable G-Sync if you have it on your PC but you are having a problem:

https://forums.guru3d.com/threads/nvidia-settin...

Another situation is also to check your Monitor's Hz as it may be having some incompatibility:

https://support.microsoft.com/en-us/help/824570...

(Let your Monitor at 60 Hz go testing the others to see which ones can prevent you from continuing to experience the Frozen Screen problem)

Standard / Important Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

I hope that these solutions above will solve your problem!

Whatever You need I'm at your disposal!

Have an excellent day!

Sincerely,

Jediael Elias Corrêa

Independent Advisor

Answer 5

I have done as you stated in the reply. I have updated my drivers and went to settings to turn on HDR as it was previously off. When playing the test video in HDR settings it works fine however when playing fullscreen on the netflix app and youtube on various browsers, my problem still occurs. 

Edit: Full screen works of other laptops other than mine with the same HDMI cable, so the issue does bit lie with my cable or extended screen.