Windows BSOD entryprotect.sys

Question

Greetings

I am facing intermittent BSOD crash in my Surface Pro 6. I have noticed is does occur more or less after the laptop wakes up 

Error message on the screen : 

Your PC ran into a problem and needs to restart ....

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL

What failed: entryprotect.sys

Pls suggest the best option to troubleshoot this error.

Answer 1

Thanks Phil. 

I have uninstalled F-Secure now, and verified Microsoft Defender is enabled. 

Let me observe for a week and confirm if the issue is resolved.

Kotee

Answer 2

Hello Kotee,

If F-secure includes the ID protection it is almost certainly the culprit.

I would recommend that you uninstall F-secure and when you do you will continue to be protected by Microsoft Defender which is an excellent anti-virus tool and furthermore is part of W10 so will be less likely to introduce BSODs.

If you have a requirement to use F-Secure you will need to take up the matter with them and wait for them to provide an upgrade.

Answer 3

Hi Phil

Thanks a lot for the quick response /  suggestion. 

I did check my apps list, no sign of SentryBay. The only antivirus I use is F-Secure, can't uninstall it as my laptop is my daily driver. 

Any other suggestions ? 

Best Regards

Kotee

Answer 4

The driver that failed is usually associated with software to protect data on your laptop.  Do you have SentryBay installed?  Consider uninstalling it to see if the BSODs go away.  If so contact the software company and see if they have an update to fix it.