printer issues

Question

I am not able to get my printer to print documents. Its on but the help section for Hp Doctor says it off.

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
• What is the make and model of the PC & Printer?
• What happens when you print a document?
• Did you run Doctor HP troubleshooter?
• Are you aware of any changes on the PC prior to this issue?

Meanwhile, we would suggest you to download and run the printing troubleshooter and check if it helps.

Also, perform these steps

Step 1: Restart Print Spooler service

1.     Press Windows key + R, type services.msc and click on OK.

2.     Now, look for Print Spooler service, right click on it and select Restart.

Step 2: Cancel print jobs

1. Search for Print management (PMC) on the search bar in the Taskbar and open it.
2. Click on Printers, select all the printers (Press Ctrl when selecting), right click and select Cancel all jobs to delete the pending print jobs.
3. If PMC is not available, open printer’s print queue via Settings (Windows key + I, Devices) and cancel all pending print jobs.

Step 3: Remove all third-party printers

1. Press Windows key + R, type control printers and click on OK.
2. Now, right click on the third party printers and select Remove.
3. If this doesn’t work, press Windows key + R, type regedit and click on OK.
4. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
5. Under Printers, delete all the third party printers except:

• Fax
• Microsoft Print to PDF
• Microsoft XPS Document Writer
• OneNote
• Send To OneNote2016

Step 4: Remove all third-party drivers

1. Press Windows key + I, to open Settings.
2. Click on Devices, and select Printers & scanners on the left pane.
3. Now, click on Print server properties and select the Drivers tab.
4. Remove all the third party drivers. Do not remove any Microsoft print driver.

Step 5: Uninstall OEM software

1. Press Windows key + R, type appwiz.cpl and click on OK.
2. Find and uninstall all the printer related OEM software.
3. Verify the same from registry by navigating to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitor
4. Delete all the third party print monitor from the location except:

• Local Port
• LPR Port
• Microsoft Shared Fax Monitor
• Standard TCP/IP Port
• USB Monitor
• WSD Port

Step 6: Set Print Spooler service Startup Type to Automatic

1.     Press Windows key + R, type services.msc and click on OK.

2.     Look for Print Spooler service and double click on it.

3.     Set the Startup Type to Automatic from the drop down.

4.     Restart the computer

Step 7: Re-add the printer

1.     Press Windows key + I, to open Settings.

2.     Click on Devices, and select Printers & scanners on the left pane.

3.     Select Add Printer or Scanner to re-add the device.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator