Touchscreen not working after updates

Question

After installed Windows 10 Pro updates my Touchscreen on my Dell is not working. The drives appear to be the problem, but I cannot find the drivers on Windows Update to fix what the new updates caused.

The drives needed are for a Dell Laptop for the N-trig Duosense Digitizer Touchscreen. My understanding is that Microsoft now owns N-trig making it much easier for Microsoft to provide the proper required drivers to fix this caused by Windows Update.

I use the Touchscreen for most of my work and would appreciate Microsoft looking into this and providing the drivers needed.

Thank you.

Answer 1

Good Day MartyTheresa,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

First, what is the exact make and model of your device for me to check the updated drivers from the manufacturers website.

For the meantime here's the steps you can try

-Press Windows key + X

-Go to Device Manager

-Expand the drivers

-Look for the Touch screen driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Restart

If issue persist , let 's install the updated driver from the manufacturers website.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Carlo T.

Hi Carlos,

LAPTOP

Brand: Dell

Model: M6600 Precision

OS: Windows 10 Pro (Been using this for a very long time now with no problems)

Below are the devices shown in the Device Manager under the group: N-trig DuoSense Digitizers:

Under the Driver Tab for each of these, they all show the same thing:

Driver Provider: N-Trig

Driver Date: 06-28-2012

Driver Version: 4.99.9999.34

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

1) N-trig DuoSense Composite Root interface

   a- Driver File Details: usbccgp.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.488 (WinBuild.160101.0800)

2) N-trig DuoSense Control HID device

   a- Driver File Details: POPUP (No driver files are required or have been loaded for this device)

3) N-trig DuoSense Control HID Interface

   a- Driver File Details: hidclass.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.1 (WinBuild.160101.0800)

   b- Driver File Details: hidparse.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.1 (WinBuild.160101.0800)

   c- Driver File Details: hidusb.sys

    Provider: Microsoft Corporation    File Version: 10.0.19041.1 (WinBuild.160101.0800)

4) N-trig DuoSense MultiTouch HID device

   a- Driver File Details: UMDF/NtrigDigi.dll

    Provider: N-Trig

    File Version: 2.00.0.04 built by WinDDK

   b- Driver File Details: UMDF/SensorInterfaceTrackCoreDLL.dll

    Provider:  N-Trig

    File Version: 1.0.1.39

   c- Driver File Details: WUDFRd.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.1 (WinBuild.160101.0800)

5) N-trig DuoSense Pen HID device

   a- Driver File Details: UMDF/NtrigDigi.dll

    Provider: N-Trig

    File Version: 2.00.0.04 built by WinDDK

   b- Driver File Details: UMDF/SensorInterfaceTrackCoreDLL.dll

    Provider:  N-Trig

    File Version: 1.0.1.39

   c- Driver File Details: WUDFRd.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.1 (WinBuild.160101.0800)

6) N-trig DuoSense Secondary Interface

   a- Driver File Details: winusb.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.1 (WinBuild.160101.0800)

7) N-trig DuoSense Touch HID device

   a- Driver File Details: POPUP (No driver files are required or have been loaded for this device)

8) N-trig DuoSense Touch HID Interface

   a- Driver File Details: hidclass.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.1 (WinBuild.160101.0800)

   b- Driver File Details: hidparse.sys

    Provider: Microsoft Corporation

    File Version: 10.0.19041.1 (WinBuild.160101.0800)

   c- Driver File Details: hidusb.sys

    Provider: Microsoft Corporation    File Version: 10.0.19041.1 (WinBuild.160101.0800)

NOTES:

a) There is no exclamations by any of these

b) When trying to do a driver update, all say"

    "The best drivers for this device are already installed" or nothing can be found

c) Under Control Panel, there is a selection for "N-trig DuoSense Digitizer Settings", but

    when you click to open it, nothing happens.

d) I have tried using the original Dell driver pack, but these are older and did not work.

e) When the laptop was upgraded to Windows 10 Pro years ago everything worked perfectly

    for a very long and only after installing the last few Windows Updates did this stop working.

f) Tried using to compatibility troubleshooter, but that did not solve anything.

g) I honestly never checked when it was working if the driver information I just gave was the

    same or different from what was working.

Based upon this, either something was changed or was eliminated by one of the Windows Updates and I really need this fixed and why I am giving you so more information.

Please send me any N-Trig or Microsoft Drivers that you have.

Thanks for your assistance, Marty

Answer 2

Good Day MartyTheresa,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

First, what is the exact make and model of your device for me to check the updated drivers from the manufacturers website.

For the meantime here's the steps you can try

-Press Windows key + X

-Go to Device Manager

-Expand the drivers

-Look for the Touch screen driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Restart

If issue persist , let 's install the updated driver from the manufacturers website.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Carlo T.