Screen flicker when using Teams

Question

After using Teams for an hour the screens starts to flicker and becomes unusable.

Has anybody else had this problem?

I am using a Surface Pro 4

Answer 1

Hi, 

I have 2 old Microsoft Surface pro 4's that have the same issue. 

There is an issue with the Microsoft Surface Pro 4. 

There is no way to fix this. 

This is verified by Barb Bowman in the post: Surface Pro 4 Screen Flickering Issue - Microsoft Community

Having said that, I can let you know that if you attach your device to a secondary monitor then you can use your surface pro's internals and use the external monitor as a display. 

Thank you. If this answered your question please mark this reply as an answer.

Answer 2

Hello ElaineHorridge, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you.

Initially for this problem, I recommend that you follow the steps below:

Check for new updates on Windows Update:

1: Open the Windows 10 "Start" menu and select the "Settings" item.

2: then select the "Update and Security" option.

3: in the "Windows Update" section, click "Check for updates".

4: If there are no updates, the message "You are up to date" will be displayed.

5: if there is any pending system update, the message "Features update for Windows 10 ..." will be displayed, then click on the "Download and install" item to start the system update.

6: wait for the update download to finish and restart the PC, or schedule a restart to be able to finish the procedure.

Visit the manufacturer's website and update your pc drivers, here > https://www.microsoft.com/en-us/download/detail...

Clean boot.

Clean boot is used to determine if a background program is interfering with the system.

Press the Windows + R keys, type MSconfig and click OK;

In the System Configuration window click on the services tab;

At the bottom of the screen check the Hide all Microsoft services box and click Disable all;

Now click on the Programs Startup tab and click on Open Task Manager;

In the task manager window on the startup tab, disable all non-Microsoft programs, close the task manager and click ok on system configuration and restart the computer if prompted.

NOTE: This procedure disables all third party services and programs. You can later, if the problem is solved in this way, selectively enable the programs and services that will start with Windows, instead of keeping all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

If the behavior continues, perform the next procedure.

Run the Windows repair tools:

Press the Windows + X keys, select Command Prompt (Admin), copy and paste the commands below and press enter after each command.

Sfc /ScanNow

Dism /Online /Cleanup-image /RestoreHealth

Wait for the process to finish and restart the pc;

I hope I helped, even more!