Blue Screen Stop Code

Question

I have a Logitech C270 Webcam.  When I try to use the Webcam with Zoom or Google Meets, my computer shuts down and I get the blue screen error message with APC Index Mismatch. I have uninstalled and installed the Logitech Webcam download several times and don't know what the issue is. The camera is attached to an additional monitor not the laptop.

Answer 1

Hi Rene

Connect the webcam to a USB port on either the docking station or direct to your laptop, does your system still blue screen?

Answer 2

Hello Dave. Thank you for responding to my Webcam issue.  As you can see I am not very tech savy but I try!  The webcam is attached to a USB port in the Dell monitor.  My Dell pc is attached to a docking station. The docking station has the PC, two monitors and a back up drive.  I tried to copy the minidump files but I am receiving an error message that the files are not available.  Is there something else I can try?

Rene

Answer 3

Hi Rene

I am Dave, an Independent Advisor, I will help you with this . . .

1

Please explain what you mean by the webcam is attached to an extra monitor, do you mean a USB port on that monitor, and if so, what connection do you have form the monitor to your laptop?

2

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

Then post the link here to the zip file, so we can take a look for you . . .