0xc000000d

Question

Everytime i get on to my Dell laptop it says

Recovery

Your PC/Device needs to be repaired

An unexpected error has occurred.

Error code: 0xc000000d

You’ll need to use recovery tools. If you dont have any installation media (like disc or USB device), contact your PC administrator or PC/Device manufacturer

How can i fix this? i have a usb but its not the same one i was given. I need to know how to fix my Dell laptop with a different USB, please respond as quickly as you can thank you.

Answer 1

Hi Lynsi

I am Dave, an Independent Advisor, I will help you with this . . .

That USB you refer to, is that a bootable Windows 10 USB?

If so, insert that USB drive into your laptop, then start your laptop, and on the Dell logo screen, repeatedly press the F12 key

Does that bring up the temp boot menu, if so, select that USB drive as the boot device

Then, when your laptop boots form the USB, rather than installing Windows 10, choose 'Repair this Computer'

That will give you access to the Recovery Environment, work your way through the available options in there . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset