Share via

graphic driver update

Anonymous
2021-01-16T17:29:37+00:00

I'm asked to update graphic drivers with "OPENGL3.1 or higher" in order to run zwift app on my PC.  However, I'm struggling to find something to install which fits my Window 10.

Can you give advise?

Best regards Rune

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

21 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 891.1K Reputation points Independent Advisor
    2021-01-17T11:41:05+00:00

    Hi Rune

    That driver now looks to be installed correctly, that icon is a screen with a small graphics card, that can sometimes look like an error . . .

    Try re-installing that zwift app to see if it sees the driver is now correctly installed . . .

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-17T11:20:17+00:00

    Hi

    Thanks.

    I updated the driver but still I get the same error message from zwift.

    The yellow triangle mark disappeared, but there still is marks which I do not understand the meaning of.

    I also installed this (see beneath), but it's not showing display adapter section:

    C:\AMD\Radeon-Software-Adrenalin-2020-20.12.1-MinimalSetup-201207_web

    Could you, please, give advise on what actions to perform.

    Regards Rune

    Was this answer helpful?

    0 comments
  3. DaveM121 891.1K Reputation points Independent Advisor
    2021-01-17T10:05:22+00:00

    Hi Rune

    If that AMD Radeon HD8650G has an exclamation mark beside it, then the device driver is not installed correctly and that is why you are getting the OpenGL error

    If it is possible to get a Windows10 driver for that card you will find that on the AMD support website:

    https://www.amd.com/en/support

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    .

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-17T09:57:09+00:00

    Hi

    Thanks a lot for providing help.

    1. AMD Radeon HD8650G, but there is a yellow triangle sign at this.
    2. Windows 10 Home, Version 2004, OS version: 19041.746

    I hope this is the information you asked for.  Looking forward to hear from you.

    Regards Rune

    Was this answer helpful?

    0 comments
  5. DaveM121 891.1K Reputation points Independent Advisor
    2021-01-16T18:05:40+00:00

    Hi Rune

    I am Dave, an Independent Advisor, I will help you with this . . .

    Have you tried installing the latest version of video card drivers form the manufacturers website and do you know if your video card supports OpenGL 3.1?

    1

    Open Device Manager (accessible by right clicking your Start Button)

    Expand the Display Adapters section

    What video card(s) are listed in that section?

    2

    Click your Start Button, type winver and hit Enter

    On the resulting dialog, what Version No. and build No. of Windows 10 are you running?

    Was this answer helpful?

    0 comments