Hi Ricky -
I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.
Is this the first time the issue occurs? There's a post relevant to your concern, click the link below.
https://answers.microsoft.com/en-us/windows/for...
Feel free to reach us back if you need further assistance.
Hope this help. Have a good day.
Thank you.
Jerico T.
Independent Advisor