Can't delete seat-based subscription to delete an azure active directory.

Jeet Chaudhari 11 Reputation points
2020-07-02T07:13:57.443+00:00

I want to delete an azure active directory (aceonicsoutlook.onmicrosoft.com) however, it is blocked by some seat-based subscription that is not displayed in the business store. Please check the attached screenshots.

11129-aad-delete.png

11164-business-store.png

11147-365-admin-center.png

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. JamesTran-MSFT 36,376 Reputation points Microsoft Employee
    2020-07-17T17:18:58.657+00:00

    @JeetChaudhari-9400
    I'll post the summary of your issue below.

    Issue:
    Can't delete seat-based subscription to delete an azure active directory.

    Troubleshooting:
    Doc followed - Delete a tenant in Azure Active Directory

    • AzureAD Admin Center, Azure Portal, Microsoft Store For Business, and Microsoft 365 Admin center, didn't show a subscription to be deleted.

    Recommended Steps:
    Since this required further troubleshooting, a Support Request was created.

    RCA:
    There was a “WINDOWS_STORE (trial) subscription” under the Tenant that you provided.

    Solution:
    Support had to collaborate with internal resources to manually remove this subscription. (~3 day period after deletion for it to update on your Tenant).

    Thank you for your time and patience throughout this issue.

    If any reply/answer helped resolve your question, please remember to "mark as answer" so that others in the community facing similar issues can easily find the solution.

    1 person found this answer helpful.
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  2. JamesTran-MSFT 36,376 Reputation points Microsoft Employee
    2020-07-02T21:08:53.433+00:00

    @JeetChaudhari-9400
    Thank you for the detailed post and screenshots. I was looking into your issue and just wanted to confirm a few things.

    Additional Links:
    I have a trial subscription that blocks deletion
    Delete a subscription

  3. JamesTran-MSFT 36,376 Reputation points Microsoft Employee
    2020-07-07T17:22:02.847+00:00

    @JeetChaudhari-9400
    Subscription management is the correct "issue type" when creating this support request. I see that a subscription isn't automatically populated (since it should be deleted), when creating this support request. This means that you might only have the options of selecting "reserved instance" type of issues, as seen below.

    • Do you have another subscription where you can create a support ticket? If not, please create a support request, post your SR here, and I will reach out to the support engineer as soon as possible to see if there's anything they can do from their side regarding this issue (i.e. transfer to the right team, or delete your subscription).
      11581-supportrequestnosub.jpg
    • If you do have another subscription to create the ticket with, please do so referencing your issue and selecting the "Cancel, switch, or re-enable..." option
      11400-supportrequestwsub.jpg

    Lastly, since you don't have a SubID, I won't be able to open a support ticket on your behalf.

    If you experience any issues, please let me know.
    Thank you for your time and patience throughout this issue!

  4. Administrator Stewart 1 Reputation point
    2022-04-07T05:08:26.423+00:00

    Hi @JamesTran-MSFT i am having the same issue I have logged two support cases without any luck are you able to point them in the right direction please 30389240 and TrackingID#2203280040000154

    Thankyou!

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