Strange BSoD problem

Question

Hi there. Recently I've been having an unusual (looked it up multiple times and never found anything) problem with my Windows 10 Home Single Language Lenovo IdeaPad 320.

One time while using eclipse, the laptop's keyboard suddenly became unresponvidve. I had numlock and capslock on, and they wouldn't get turned off. I did the logical thing and restarted the computer, which gave me a bluescreen before I could log in. When the computer restarted the keyboard was still unresponsive (I had to grab an external one to be able to use the laptop), and I figured I'd boot into safe mode. Changed nothing while on safe mode, but after restarting the keyboard magically worked again, and no more blue screen.

It happened twice, and I thought it was a problem with eclipse, but it just now happened with Half-Life: Source, so I'm pretty sure it's a problem with my computer. As I write this with an external keyboard, the laptop's in the "keyboard unresponsive" state, but as I turn capslock on and off the lights still turn on. I know that if I try to restart it'll happen again.

Answer 1

1. I receive the DRIVE_POWER_STATE_FAILURE error.
2. I'm not aware of any changes. If anything, maybe an auto-update made by Lenovo or Windows itself.
3. I'm running Windows 10 Home Single Language Version 1909 Build 18363.1198.

Here are the minidump files uploaded to Google Drive ( Idon't use OneDrive). There were 5, but 2 couldn't be uploaded because they were unreadable/corrupted. https://drive.google.com/drive/folders/1vumTqzVkfmWL-sHiqwE4OZ3CsUsW_cDW?usp=sharing

I have chacked that exact article before, but the info there didn't seem to have anything to do with my problem.

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are receiving Blue Screen error on your computer. I’ll certainly assist you with the issue.

However, please let us know:

1.     What is the Blue Screen error that you receive?

2.     Are you aware of any changes made to the computer prior to this issue?

3.     Which build version of Windows 10 is installed on the computer? Refer Which version of Windows operating system am I running?

I would suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. To share the files Navigate to **C:\Windows\Minidump,**upload the files to OneDrive and share the OneDrive link.

Meanwhile, I would suggest you to remove any external devices attached to the computer apart from keyboard and mouse and check if that helps.

I would suggest you to refer the troubleshooting steps mentioned in the article Troubleshoot blue screen errors.

We await your response.

Regards,

Nikhar Khare

Microsoft Community - Moderator