Blue Screen From Computer

Question

this is minidump file:

click here

Answer 1

i think that is done,thanks a lot

Answer 2

That one is usually either very easy to fix or extremely difficult.

Please let me know how it is going.

Happy to help,

Rob

Answer 3

Thanks A Lot,

I'll Try it On

Answer 4

Hi StevenGerrard2, I am Rob, an independent and a 15 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

The BugCheck is 7E.

BugCheck 1000007E, {ffffffffc0000005, fffff8004932ed0b, fffff58b1bbcc718, fffff58b1bbcbf50}
Probably caused by : NETIO.SYS ( NETIO!NetiopIoWorkItemRoutine+56 )

NETIO.SYS is a Windows component which means something else drove it into Fault.

Further detailed analysis indicated:

fffff58b`1bbcc260  fffff800`4b890000Unable to load image \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\14.3.1169.0100.105\Data\Definitions\IPSDefs\20201201.061\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys  IDSvia64

IDSvia64.sys is Norton/Symantec 

fffff800`4c2d0000 fffff800`4c348000   IntcDAud.sys  Intel (R) Display Audio driver.

1. Fully uninstall Norton/Symantec and use only Windows Defender. In Windows 8/8.1 & 10 is a full antivirus.

Norton Removal Tool
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&pvid=f-home&version=1

List of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Eset - Remove Eset and many other makers/types of antivirus such as McAfee, Symantec/Norton, Avast, and others - also removes many other programs
https://support.eset.com/en/kb3527-eset-av-removerlist-of-removable-applications-and-instructions-to-run-the-tool 

Eset - AV Remover - List of removable applications and instructions to run the Eset AV Remover tool program
https://support.eset.com/en/kb3527-eset-av-removerlist-of-removable-applications-and-instructions-to-run-the-tool#removable

2A. Check with Acer Support, their online docs, drivers, diagnostics, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all the major onboard and separate device drivers (use the DriverView manual methods below). 
(There is at least a newer BIOS available at Acer.)

BiosVersion = MAP09SB               
BiosReleaseDate = 04/01/2015 <-- current BIOS
SystemManufacturer = Acer
SystemProductName = Veriton E430
SystemFamily = Acer Desktop
SystemVersion =         
SystemSKU =                       
BaseBoardManufacturer = Acer
BaseBoardProduct = H81H3-AM
BaseBoardVersion = V:1.0   
CPUID:        "Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592

Acer - Veriton E430 - BIOS and Driver downloads
https://www.acer.com/ac/en/ID/content/support-product/4703;-;

Acer - USA - Service and Support - Drivers
http://us.acer.com/ac/en/US/content/support

Acer - Community/Forums
http://community.acer.com/

Acer - Worldwide
http://www.acer.com/worldwide/

2B. AFTER all of 1. and 2A. then run the Intel Driver and Support Assistant.

Intel Driver and Support Assistant <-- run this after checking with System/Motherboard Maker
http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center
http://downloadcenter.intel.com/

Intel - Support
http://www.intel.com/p/en_US/support

Intel - Forums
https://forums.intel.com/s/?language=en_US

3. Have you added a new drive (SSD or Hybrid)? If so check with its maker's support for the latest firmware. 

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IF needed more troubleshooting steps:

4. Run the memory tests (see methods below).

5. As needed use ALL the methods in the troubleshooters below.

6. After ALL the above if needed run Driver Verifier to see if it can indicate a
CAUSE (see Driver Verifier methods below).

====================================================

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

This error is usually a driver issue and the display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat), and major software issues can also cause the error. When you get to the driver sectionof the troubleshooter use my generic methods below and then return to the troubleshooter if needed. 

Have you added hardware recently or updated drivers? Be sure to look in Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs.

BCCode: 7E      0x0000007E  which is also 0x1000007E

BCCode: 7E    0x00000007E  which is also 0x1000007E <-- read this link
https://tinyurl.com/wmdmeup

==================================================

This utility makes it easy to see which versions are loaded : 

Run DriverView - set VIEW to Hide Microsoft drivers - update those without 
Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
  
For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - 
write down the make and complete model of your video adapter - double click 
 - Driver's tab - write down the version info. Now click UPdate Driver (this may not
do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - 
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - 
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the 
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER
- check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 
   
====================================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best.   <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

================================================

After doing ALL the updates you can, and if the issue continues, then run 
Driver Verifier. 

Driver Verifier can help find some BSOD issues : 

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can 
analyze it.

======

Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use
https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-free-software

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes. 

PassMark - BurninTest - Free Trial 
https://www.passmark.com/products/burnintest/ 

Here to help,

Rob 

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