Hello, LedyaJuliandina I'm an independent advisor and I will try to help you today.
Regarding your query, take the following actions to try to solve the problem:
Note: after each action check if the problem is resolved
Action 1
Reset time service
- Press the Windows keys + R
- Type services.msc and press Enter
- In the window that appears, locate the windows time service
- Right click on it, select properties
- In the "Startup type" field, select the "Automatic" option and, if it is stopped, click on the "Start for execution" button or, if it is started, stop it and start it again.
Action 2
Re-register the Windows 10 time service to fix time synchronization error
- Press the Windows keys + X
- Select windows ´PowerShell (administrator)
- Execute the following commands one by one and press enter:
w32tm /unregister
w32tm /register
net start w32time
w32tm /resync
Then you restart and check if the problem is solved.
If the information was helpful to you, click the Flag as an answer button. In this way, this thread will help other users with similar events.
Let me know if the problem is solved. I will be attentive to your answers
I hope this information will be useful.
Jesus C.