Update fail

Question

Hi,

I have been relentlessly trying to install updates without success. It tells me I do not have enough space on my storage. I have deleted as much as I can possibly delete and I have inserted an SD card and set any new apps, installations to be saved to that. However, it is constantly without success.

The most recent message was:

 Feature update to Windows 10, version 1903 - Error 0x800704d3

Please help.

Thank you

Answer 1

Hi LeanneBartlett1-

I'm Kevin B. independent advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

Kindly reset your Windows components first:

This usually occurs when windows update services are not running properly on your computer. If your having an issue updating the computer or is receiving an error code whenever you try to download or install an update.

First thing that you need to do is to run the Windows Update Troubleshooter. The troubleshooter will attempt to identify the issue and will fix it. Please follow the steps on the link below to perform the Update troubleshooter.

https://support.microsoft.com/en-us/windows/win...

Run the update again on your computer and check if the same issue persist.

If the above steps didn't resolve the issue, please perform the below troubleshooting manually on your computer.

First is to create a system restore point on your computer so you can go back to an earlier point in time if in case you need to. Follow the steps on the link below:

https://support.microsoft.com/en-us/windows/cre...

After following the steps, please follow the step below:

1. Open the command prompt as administrator on your computer
2. Type each command below and press enter after each command

net stop wuauserv

net stop bits

net stop cryptsvc

net stop trustedinstaller

You may need to run the command more than ones until you see the message that the service has stopped successfully.

(Note: Make sure that all those command will stop the services otherwise the next command will not work)

3. Type the following commands to clear the Windows Update cache to allow Windows 10 re-download the updates, instead of using the files already downloaded on your system that might be damaged

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

(Note: Make sure that those folders will be renamed by running those command)

4. Restart the update services on the computer. On the same command prompt (running as administrator), type each command below and press enter after each command

net start wuauserv

net start bits

net start cryptsvc

net stop trustedinstaller

net start appidsvc

5. Perform cleanboot on your computer. A cleanboot starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC.

Click on the link below and follow the steps in performing cleanboot.

https://support.microsoft.com/en-us/help/929135...

Please disable any 3rd party security software that you have to ensure that those applications is not blocking the installation of updates.

Restart your computer and run the update again.

Please do let me know what will happen. Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent advisor