Error Code (0x80070002)

Question

I've been trying to update Windows10 Home, for well over a week, but unsuccessfully.

I keep getting this message:

There were problems downloading some updates, but we’ll try again later. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x80070002)

Answer 1

The 0x80070002 Error:

While updating windows, it is possible to receive the 0x80070002 Error. As a result the update process will not be completed, and your computer will not be able to transmit files. The reason for your computer receiving the 0x80070002 Error is due to it not having all of the files that should have been transmitted when updating your software. This is an initialization error that occurs after files have been downloaded, and extracted to the computer.

How to Fix the Error

To fix the error manually, it will be necessary to remove all of the files partially downloaded, and try again to update your Windows files.

1. On the Windows desktop, press Start, and when the menu opens up,
2. Press Run, and input the following command “services.msc”
3. In the Run box, type "services.msc", and press "Enter".
4. This will open the "Local Services" window.
5. In the Local Services window find the name “Automatic Updates” and right click.
6. On right click, scroll down and press “Stop”. This will cause the Automatic Updates to pause to correct the situation. Do not close the Local Services window.

At this point you can go to the "Software Distribution" folder and delete its contents, or give the folder another name. It is advised that you just rename the folder,

7. To do this go to the Windows desktop and press “Start” then press “Run” when the menu opens.
8. Input the “cmd” command into Run, and the computer will take you to the DOS prompt.
9. At the DOS prompt type in this command “cd %windir%” (without the quotes), and press Enter.
10. You should now be in the Windows directory.
11. At the Windows directory, input “ren SoftwareDistribution SoftDisTemp” and hit "Enter". This will rename the Software Distribution folder to the new name of SoftDisTemp.
12. Type "Exit" and hit "Enter" to close the DOS window.
13. Now go to the "Local Services" window and right click "Automatic Updates" to restart it.
14. Try updating Windows files again.

Answer 2

I'm glad that your issue was resolved, please let me know if you have any further questions. If you have a moment, it would be greatly appreciated if you would rate my assistance in handling your ticket and have a great day!

Answer 3

Hi.

Thank you for your reply/suggestions.

I carried out the instructions given by Snaeker58 and that seems to have fixed the problem.

Seems to be taking a bit of time but the installation seems to be happening.

In fact, my next option would have been to re-install Windows, as per your suggestion.

Thank you, again.

Answer 4

Hi RikDatta,

My name is Darren; an Independent Consultant, I'm here to help you with your problem.

Firstly, please try running the troubleshooter:

Go to Start > Settings > Update & Security > Select troubleshoot tab > under "get up and running", click on windows update > click on run the troubleshooter and follow on-screen directions.

Next, please follow the steps on this guide to reset windows update and try updating again (Take note that you will need to run the command prompt as an administrator):

https://docs.microsoft.com/en-us/windows/deploy...

However, if the issue still persists, you can try using Windows Media Creation Tool to update your pc. (There is an option to keep all files and apps)

Please refer to the following link and click on download tool now under "Create Windows 10 installation media":

https://www.microsoft.com/en-us/software-downlo...

After download, run the Media Creation Tool then select "upgrade this pc now" and click on next. It will download the latest window and then install it. But before installation, it will allow you to choose between keep all files and apps, keep all apps only or clean installation.

I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.

Thanks

Answer 5

Item 5. - You said 'Automatic Updates'.

I do not have an item called 'Automatic Updates'.

But, having investigated this problem before asking for help on this forum, I assumed that you meant 'Windows Update'.

Then, I did all that you said and the update has downloaded and is installing as I type this reply.

Many thanks indeed.