Make sure Windows is up to date:
Open the Start Menu > Settings > Update & Security > Windows Update , and then select Check for updates. If updates are available, install them.
You can try to uninstall the game and reinstall it.
- Press the Windows Key.
- Type Add or Remove Program.
- Scroll down the list and find the game.
- Click the game and select Uninstall.
- Restart and install the game from the Microsoft Store.
- Check if the issue persists.
Try to perform a clean boot in Windows to check if any program it's causing the issue, follow the steps in the article below:
How to perform a clean boot in Windows
https://support.microsoft.com/help/929135/
Add the game to the Windows Defender Exclusion list
- Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection.
- Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.
- Select Add an exclusion, and then select the game folder.
- Check if the issue persists.
Update drivers in Windows 10
https://support.microsoft.com/article/ec62f46c-...
Turn off any extra Power monitoring software
- Open the Start Menu and open the Control Panel > Hardware and Sound > Power Options.
- Change to High Performance.
- Shutdown your computer (Not restart).
- Check if the issue persists.
Update/reinstall the drivers of your GPU
Before trying the steps below, download the latest version of your GPU drivers from your manufacturer, then follow the steps below:
- Press the Windows Key.
- Type Add or Remove Program.
- Scroll down the list and find your graphics driver.
- Click the driver once and select Uninstall.
- Restart and install the new drivers.
- Check if the issue persists.
Try to reinstall Microsoft Visual C++ programs
- Press the Windows Key + R, type "appwiz.cpl" and then press Enter.
- Locate the Microsoft Visual C++ programs in the list.
- Select each entry and then click Uninstall.
- Download a fresh copy of Microsoft Visual C++ Runtime and then install it.
https://support.microsoft.com/help/2977003/
- Check i f the issue persists.
Also, you can look at this article about "Fix problems with apps from Microsoft Store"
https://support.microsoft.com/article/93ed0bcf-...
I will be here to help you, have a great day!