Hello Anne, my name is Marco and I am an Independent Advisor. I will do my best to help you.
Try these steps to fix this error.
Step 1.
- Click Start and start typing on your keyboard for "services.msc"
- In your search results "services.msc" should show up. Open it with a click.
- A new windows will open containing all Windows services on your system.
- Search for "Windows Update"
- Right-click the "Windows Update" and then click Stop.
Step 2.
- Hold your windows-key pressed and hit "R" key simultanous.
- A small new windows will appear.
- Type %windir%\SoftwareDistribution\DataStore in this new window and click OK.
- This will open Windows Explorer on the correct location.
- Delete all contents of this folder. (Hint: Use Ctrl + A to select all files and folders)
Step 3.
Return to services.msc and instead of stop, select start.
Check if it ok now...