Share via

New PC having problems installing Windows

Anonymous
2020-12-06T23:10:40+00:00

I downloaded the most recent version of the windows installation media creation tool and used it to create a Windows installation flash drive to install windows onto the new PC that I built. I selected the flash drive as my primary boot drive in the BIOS, and booted to it. I was prompted whether to install the 32 or 64 bit version of Windows, and everything seemed okay. Some files were downloaded, then I got the 0xc0000185 error code. Unfortunately, all of the other solutions out there assume that I have already been into windows, which I have not. Hopefully I can get some help from this. Specs are Ryzen 5 2600, Asrock b450 Pro4 Motherboard, 16 gb 3200 Cl16 Ram, a Crucial P2 500 SSD, a 2 Terabyte Seagate Barracuda HDD, and a GT 210 Graphics Card. Thank you in advance for looking into this.

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-12-08T20:23:34+00:00

    Hi!

    My name is Federico. I'm an Independent Advisor, I'll be glad to help you today.

    Apart from the error code 0xc0000185, did you receive any other error messages such as File: BCD or something like that? Any other error message you may provide would be helpful.

    Best regards,

    Federico

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-12-07T02:54:27+00:00

    remove gpu card, reset settings to default in bios

    set usb Devices as boot device.

    if possible record video using mobile phone and upload in online youtube, then paste link

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-07T00:08:20+00:00

    Hi WhiteKap,

    Thank you for reaching back. I'll also go ahead and open this question so my colleagues can jump in and provide fresh ideas for this scenario. Have a great day.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-12-07T00:05:18+00:00

    I have already redone the flash drive several times, so I guess I will wait a few days to see if it gets fixed and try again. Thank you for your help though.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-12-06T23:47:53+00:00

    Hi WhiteKap,

    Good day! This is Jhakesong an Independent Advisor and I will be happy to assist you with this.

    Upon looking up the causes of the 0xc0000185 error code. It's possibly an error with the boot function of the files in the flash drive. The next thing to do is recreate it and try the installation again.

    Hope this helps. Have a great day!

    Was this answer helpful?

    0 comments