Blue Screen

Question

I started to have this problem for past few days and decided to ask help here

Problem signature

Problem Event Name: BlueScreen

Code: 113

Parameter 1: 19

Parameter 2: 2

Parameter 3: 10de

Parameter 4: 1f91

OS version: 10_0_19042

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19042.2.0.0.768.100

Locale ID: 17417

Extra information about the problem

Bucket ID: 0x113_dxgkrnl!DpiFdoHandleDevicePower

I saw some people have the same problem with me it seems it ask for minidump file and msinfo for diagnosis purposes. So I put it in the onedrive link below:

https://unimas-my.sharepoint.com/:f:/g/personal/72134\_siswa\_unimas\_my/EqVD8Rybsm5PsOFLgJFL\_rwBuziHhzIAzokYCxo8mOUqoA?e=ogGujo

Thank you in advance

Answer 1

Hi Aulinee

I am Dave, an Independent Advisor, I will help you with this . . .

All your minidump files indicate it is the device driver on your Nvidia graphics card (nvlddmkm.sys) that is causing your system crashes, an older version of that driver may be more stable and compatible with your system . . .

1

Open Device Manager (accessible by right clicking your Start Button)

Expand the Display Adapters Section

Right click your video card and choose Properties

On the Driver Tab, choose 'Roll back Driver'

Restart your PC once done . . .

2

If that option is not available or does not resolve the issue, go to the support page for your device on the manufacturers website, then download and install the video driver they recommend, it may well be an older version to the one you are currently running