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CLOCK_WATCHDOG_TIMEOUT error, pls help!

Anonymous
2020-12-26T21:15:37+00:00

Hi! I got a CLOCK_WATCHDOG_TIMEOUT BSOD! I checked on Google what this is and stress-tested my CPU/GPU/memory for a few hours and all seems well. So it can't be hardware so I am puzzled as to what happened. Analyzing the dumps has yielded no clues either.

Is someone able to check these memory dumps please to kindly find out what exactly went wrong: https://drive.google.com/file/d/1e5guYr70-PbnKPmlCUqn2fX2m1VSai5b/view?usp=sharing

Many thanks!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-12-27T16:44:21+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are receiving Blue Screen of Death. We analyzed the dump file and found the faulty module is ntkrnlmp.exe

    The CLOCK_WATCHDOG_TIMEOUT bug check has a value of 0x00000101. This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.

    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 Version and Build installed? (Type winverin Windows search/Run command)
    • What is the make and model of the PC?
    • When do you get this blue screen of death issue?
    • Are you aware of any changes on the PC prior to this issue?

    Let us try few steps

    Step 1: Disable hardware acceleration

    Note:  Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Follow the steps to take backup of registry.

    Refer the article to Create a system restore point.

    1. Press Windows + R key to open Run command.
    2. Type Regedit and hit the Enter key.
    3. When the Registry Editor opens, navigate to the following location: HKEY_CURRENT_USER/Software/Microsoft/Avalon.Graphics
    4. Find DisableHWAcceleration on the right pane.
    5. If missing then right-click on the blank area on the right pane and click New > DWORD (32-bit) Valueand name it DisableHWAcceleration.
    6. Double click on DisableHWAcceleration and set its value to 1to disable hardware acceleration on your Windows 10.
    7. Click OK, close registry editor and restart the PC to check.

    Step 2: Remove and reinstall the driver.

    We would recommend you to **** create a restore point before you proceed with the steps, refer the article to Create a system restore point.

    1. Press Windows + X key and select Device Managerfrom the context menu.
    2. Spot and expand the Display adapters.
    3. Right click on the driver and select “Uninstall”
    4. Check the box beside “Delete the driver software for this device”
    5. Then download and install the latest version of the driver again from Manufacturer website

    Step 3: Add registry key

    Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Please take a backup of the registry. Follow the steps given in the link below:

    How to back up and restore the registry in Windows

    1. Open the Run dialog box by pressing the Windows key and the R key together.
    2. Type Regedit and hit the Enter key.
    3. When the Registry Editor opens, navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
    4. Right click on the right side panel and click on New > DWORD (32-bit) Value.
    5. Set the name of this newly created DWORD as TdrDelay*.*
    6. Double click on the newly created DWORD and set its value as 10

    Additionally, refer the steps as mention in this article: Troubleshoot blue screen errorsrefer**(While using my device)**

    Let us know the results. If the issue persists, we will certainly assist you further.

    Aditya Roy

    Microsoft Community – Moderator

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