System Service Exception Error

Question

Hi,

While I was scanning my PC with TrendMicro (antivirus program), I encounter the error page on the attachment. This was the first time I've seen this error on PC and it is not connected to the internet right now. Can I restart it manually ? Does it cause a problem ?

Best Regards,

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you’re facing issues with Blue Screen on your PC, and I certainly appreciate your efforts in trying to resolve the issue.

We will certainly look into this for you.

For further clarity on the issue, please respond to the questions below:

1. Which build version of Windows 10 are you using currently?
2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
3. When exactly do you receive the Blue Screens?

Refer the article Which version of Windows operating system am I running?

Meanwhile, I would suggest you to refer the article Troubleshoot blue screen errors and see if that helps.

You can also try booting the PC in Safe Mode and see if it crashes. Refer the article Start your PC in safe mode in Windows 10

If the PC is not crash in Safe Mode, then try booting the PC in Clean Boot and see if the PC crashes. Refer the article How to perform a clean boot in Windows

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

If the PC doesn’t crash after performing Clean Boot, then please refer the section How to determine what is causing the problem after you do a clean bootto identify the root cause of the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshootingto boot the computer in to normal mode after troubleshooting

However, it would be great if you could upload the files on OneDrive and share the link to us.​ If we can analyze the dump file, we may be able to narrow down the cause of the error. The Dump files are located in C:\Windows\MiniDump folder.

Let us know if you need any further assistance, we will be glad to assist you.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Answer 2

Hi,

Refer to the questions that you asked:

1- Windows 10 Pro For Workstations

2- I am not aware of any changes made to the PC.

3- When the TrendMicro program is active and scanning my PC, I have faced this issue.

Regards,

Answer 3

Hi Deha_Eker

if this is a one off, I would not worry too much,

it is safe to restart the PC,

this may be caused by an app trying to access protected windows code or by some corruption, if it continues to happen or you can recreate it then it is worth some investigation.

Check for windows updates and make sure you have the latest version of Trendmicro .

if it continues to happen post the minidump files, which may help identify the cause.

https://answers.microsoft.com/en-us/windows/for...