What hardware device is involved in LiveKernelEvent 193?

Question

Task Manager regularly shows 100% for the System Interupts process.

Reliability history shows a hardware error at the moment this occured. Problem details:

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 193

Parameter 1: 80f

Parameter 2: ffffffffc0000017

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19042

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19042.2.0.0.768.100

Locale ID: 14345

Does one of these parameters Identity the involved hardware (display driver, mouse, keyboard, USB, ...)?

Answer 1

Clean install Windows 10 on formatted c drive seems to solve the problem. Games and app are not sluggish anymore. I saw once 100% CPU for the System Interrupts process. I will keep an eye on that.

Thanks a lot for your fast replies and suggestions.

Kind regards

Marc

Answer 2

Hey there Marc!

Yes please, try that so we can check if it's software or hardware related. Make sure to back up your files.

Even if it takes some days, give some feedback before three days go on (if the thread takes too long to be answered, it automatically closes in my app).

Tell me how it goes!

Miguel Ángel :)

Answer 3

I ran PRIME95 for > 4 hrs. No problems. Temperature always around 65.

I have HWMonitor.txt but don't know how to upload it. It shows no errors

Reliability monitor shows no problems during these tests.

What is next?

Answer 4

Hey there Marc!

I'm Miguel Ángel and I'm an independent advisor, also a Microsoft advisor, I'll try to help you today with this issue!

The error code is 193, in decimal numbers, which converted to hexadecimal is C1 (0x000000C1). So, the error code was this: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION

This usually involves an issue with RAM module or hard drive. However, it could also be a driver issue. Is it something that always happens, or just once? Anyways, we'll follow these steps:

1. SYSTEM FILES INTEGRITY CHECK

First of all, make sure all Windows Updates are installed, all drivers are updated and BIOS is updated as well, everything with the latest installation possible.

Then, we will do some system files check, and also check the hard drive, just in case. Follow these steps:

1. Press Windows + R. Type 'cmd' and press Enter.
2. In the command prompt, run the following commands:

> dism /online /cleanup-image /restorehealth

> sfc /scannow

> chkdsk /f

Third command may ask you to type Y to reset the computer. Just type Y and then press Enter. I'd recommend you to post some feedback if these commands have fixed anything or not.

2. TROUBLESHOOTING

1. Press Windows key + X. Click on 'Powershell (admin)' or 'Command Prompt (admin)'.
2. Once inside, type this command (it will run the hardware troubleshooter):

msdt.exe -id DeviceDiagnostic

3. Follow its steps, and let it run and check the device.

3. CLEAN BOOT

Perform a clean boot following the steps given in https://support.microsoft.com/en-us/topic/how-t... and see if issues continue happening. Report back with some feedback!

Those are the generic solutions that we all should follow before going into deeper measures. Please, follow them and then we'll continue on working on the issue!

Tell me how it goes! Best of luck!

Miguel Ángel :)

Answer 5

Dear Miguel Ángel,

Thanks for the extensive reply. I already did a 5 pass memory test (including cache test): it reported no problems.

I used Device Manager in the View by container view to identify all drivers not in use (e.g. I had 5 mouse drivers etc.) I deleted all unused drivers and all drivers for USB hubs. After restarting computer I had not problems, but I have not yet extensively used my PC.

I see the view reliability history shows a lot of critical errors, most related to hardware errors. Next to the error 193 I also see several other codes. Where do I find a list of these codes?

I will continue testing my PC tomorror and I will keep you informed.