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Blue Screen

Anonymous
2021-01-24T21:22:10+00:00

I had a blue screen and here is the DMP file.

Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff803`65400000 PsLoadedModuleList = 0xfffff803`6602a2f0
Debug session time: Mon Jan 25 00:09:12.642 2021 (UTC + 3:00)
System Uptime: 8 days 3:26:14.747
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.............
Loading User Symbols
PEB address is NULL !
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff803`657f5780 48894c2408      mov     qword ptr [rsp+8],rcx ss:ffff8285`35e5f100=000000000000012b
Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2021-01-24T21:56:39+00:00

    Hi Hüseyin

    I am Dave, an Independent Advisor, I will help you with this . . .

    1

    If this was a one-off crash, then most likely, Windows 10 was updating drivers in the background and you should not be concerned about that and there is nothing further you need to do . . .

    2

    If this is a recurring problem, there is not enough information in that printout, please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

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